DOC 02 — TERMS OF SALE & SITE USE
EFFECTIVE 2026-10-29
The deal, in ten clauses.
2.1The agreement
Buying from us — at the register, by quote, or wholesale — means these terms apply to that purchase. Using this website means the site clauses (2.7–2.9) apply too. Ordering for a company or a crew? We'll take your word that you're allowed to.
2.2Prices
The price list on the wall and on the pricing page is the price. No coupon games, no fake sales. Prices can change between lots; whatever was posted when you paid is what you pay. For team, wholesale, and custom orders, the price is the one on your approved written quote.
2.3Quotes
A quote request is not an order and a reply is not a contract. Team and wholesale orders are confirmed only when we've both agreed on garments, quantities, artwork, and a date — in writing — and the payment the approved quote calls for has cleared (a deposit for team lots; nothing up front on net-30 accounts). Custom work requires a written, itemized quotation in USD and your explicit approval before any payment link is issued or any amount is charged. Garments, quantities, artwork, embroidery locations, and the requested date determine the custom price. “In writing” anywhere in these policies includes email: approving a quote, or cancelling or changing an order, by email counts. Your approved quote and these policies together make up the agreement for that order.
2.4Payment, pickup & shipping
Retail is paid at the register and stays walk-in; we don't mail single retail pieces. Team orders (12 or more garments) take a 50% deposit, balance at pickup or before shipping. Wholesale (48 or more, with a resale certificate) ships after payment, or on net-30 once we've done business before. Team and wholesale orders can ship to U.S. addresses only (the 50 states and Washington, D.C.): the shipping cost is itemized on the written quote. The order ships within 10 business days of confirmation (clause 3.7): the approved quote plus the deposit or payment it calls for, or approval alone on net-30 accounts. Pickup at the Manistique shop is always available. Orders not picked up within 60 days may be restocked after we've tried to reach you twice. Cancelling or changing an order, shipping, damaged or lost orders, and billing questions are covered in clauses 3.6 to 3.17.
2.5The repair promise (limited warranty)
If a seam, cuff, or hem on a garment we made fails in normal wear, we repair it free for the life of the garment. This is our limited warranty: it covers workmanship — not razor blades, campfires, or the dog. To use it, bring the garment to the bench, or call or email us first. Repairs happen at the bench; if you're far away, call and we'll sort shipping. This promise comes on top of the rights the law already gives you, and those rights vary from state to state.
2.6What we're on the hook for
If we get something wrong, our responsibility is to repair, replace, or refund the garment — that's the ceiling. We're a clothing shop; we don't accept liability beyond the price of the clothes, except where the law says otherwise. This doesn't take away rights the law won't let anyone give up, such as your implied-warranty rights on what you buy or a claim for injury caused by our negligence. Some states don't allow limits on incidental or consequential damages, so this limit may not apply to you.
2.7This website
The site is a shop window: browse the collection, read the specs, send a quote. It's provided as-is — we keep it accurate and running as best we can, but a typo in a spec or a lot that sells out before the page updates doesn't create a claim on its own. If a garment you bought doesn't match its description, the returns policy and your rights under the law still apply. The copy, the design, and the Passive Apparel name are ours; the photographs are representative stock images, used under license and credited to their photographers, and they don't show our own garments, shop, or workshop. Link to us freely, don't pass our work off as yours.
2.8Fair use of the site
Don't scrape the quote form, hammer the server, try to break in, or impersonate the shop. The forms limit repeated submissions, and traffic that looks like abuse may be blocked. Security researchers: look, don't break — and tell us what you find (see Trust & Security, clause 5.6).
2.9The forms
The quote form and the mailing list are for people who actually want garments or news. A submission isn't an order (see 2.3) and doesn't create an account — there are no accounts here, no passwords, nothing for you to maintain or us to lose. What happens to what you send is explained in the Privacy Policy.
2.10Disputes & changes
Passive Apparel LLC is a Wyoming LLC, formed in Wyoming. The Michigan shop (address in clause 3.5) is the operational and customer-service address, not the state of formation. First step is always a phone call — +1 (906) 978-8381, or shop@passiveapparel.com if you'd rather write (formal notices can follow the mail route in clause 3.5). Nearly everything gets fixed there. Anything that can't be is governed by Michigan law, in the courts covering Schoolcraft County — except that this clause does not waive mandatory consumer, privacy, accessibility, tax, or other protections that cannot lawfully be waived in your jurisdiction. If these terms change, the new version is posted here with a fresh date; the terms posted when you bought are the ones that apply to that purchase. And if a court ever strikes one clause, the rest still stand.